What?!? You’re Broke?!
Okay, here’s the deal. Don’t go to a fine dining restaurant if you are broke mother fucker.
I mean, I understand that you’re a redneck and might work 80 hours a week at a job that pays you a measly wage just so you can pay the bills and put a roof over your family’s head, and on occasion you want to treat your gap-toothed lady-friend to a fine meal, but a 4-star restaurant is well-above your budget.
I had this guy come in the other night with his beastly-looking wife. I mean, her teeth looked like a Vietnamese jungle booby-trap. It was obvious that this couple were from the redneck suburb of my city. The guy wasn’t much of a Dapper Dan himself. He seemed to me like one of those guys that would wear one of those black shirts with red and orange flames on it. These people were very much out of place, although they were dressed to the nines – well, maybe dressed to the threes. It was kinda obvious that this girl was wearing a dress that she hadn’t seen since prom because it was a little too tight on her rotund-ish frame. However, this nice black dress showed off her faded Denver Broncos tattoo very well.
At first, I figured that they were probably going to be one of those cheap-ass tables that drink water, ordered no apps or dessert, but spend their extra pennies on the entrees because they were already too expensive. But to my surprise, they not only ordered an appetizer, they ordered two! Score! I was already preening myself thinking that my first impressions were wrong and I began to attend to these rednecks like they were high-rollers. To add to my surprise, the guy orders the most expensive thing on the menu, a steak & lobster combination that costs $66. Sixty-six dollars on a single entree! Score, again, maybe? “I wonder if this guy knows he just ordered a $66 entree. He didn’t ask me what the ‘market price’ was that the menu lists” I said to one of my co-workers back in the kitchen. I didn’t care. I was gonna get a nice fat tip off this table because it was already a $110 check. I’m thinking a $20 tip is coming my way. Even moreso when the Broncos fan ordered a glass of Riesling (by the way, this is the wine that ingorant wine-drinkers order at restaurants when they dont want to look like an ignorant wine-drinker when they order White Zinfandel because they know it’s a sweet, white, cold wine).
So, after it was all said and done, the bill ended up being $124. Nice. I dropped the bill with my usual “I’ll take care of this at your convenience”. I started to get uncomfortable when they started studying the bill with wide-eyes. Hell, I think I even saw the Bronco on the rotund-bride’s upper breast mouth the words “what the fuuuuuuck?” I saw that guy sifting through his wallet, which is never a good sign. He handed me the bill the next time I came back and they got up. Oh shit. I knew what was coming. I hurried back to the kitchen opened the book and counted the cash in the black plastic folds: $127. That broke-ass white-trash redneck left me a $3 tip on a $124 check. I was FURIOUS. After I did the math regarding the amount of money I’d have to tip my busser off of that check, I actually had to pay the restaurant $1.87 to wait on that table.
You see, there were three things wrong with this situation: one, he didn’t ask me about the price of the steak & lobster; two, he didn’t think the bill could possibly be over $120 so he didnt bring more than that; and three, he didn’t have a credit card. I wonder what would have happened if they had ordered dessert and the bill was $130?
Later, I asked my manager what would happen to me if I saw that guy at his favorite hangout, Wal-Mart, and confronted him about being a cheap bastard. Unfortunately, she said I’d probably be fired if he complained, but oh well. The only thing that made me content was thinking about how big of a dent I had put in his checkbook and how many hours he’d have to spend at his mechanic shop to pay for that one meal.
You see, just down the street from my restaurant is an Applebee’s. This was probably a better choice for him and his personal linebacker, but because my restaurant is a “nice restaurant”, he wanted to treat her to a dress-up meal. Which is great and all, people do it all the time. The funny thing is that they stick out like a sore thumb. Usually they look around awkwardly, can’t pronounce words like “demiglace”, and generally just look like they’re trying too hard. The sad thing is that the waiter ends up suffering because these people generally don’t eat out, which is an indication that they don’t know how to tip. Getting a tip of $3 on a $124 check, or like my co-worker had once a $2 tip on a $98 check, can hurt us just as much as it hurts you. Any normal couple that comes into my restaurant would have left me $20-$24. That’s a wasted two hours of work if you go by an hourly wage.
There are still “nice restaurants’ that can fit your budget. Any average restaurant that the waiters wear a tie will do. You know, like, Olive Garden.
January 18, 2009 at 9:20 pm
I have always enjoyed reading your blog but I feel compelled to call you out on this post.
I fully understand the situation where the couple is a good 2 levels above their dining norm. IN my town we have a 1-3 week depends on the place Rest. Week where a 3 course meal is $35 with 7-10 going to the local orphanage. The top tier of restaurants in the Dallas/Ft Worth Metro area participate and it forms a major endowment for the orphanage. You get folks who dine in places they never could afford to otherwise. Some folks more well to do hit a different place every night they can get a reservation. The better places place an autograt and the double grats roll in and since this happens at August it helps the cash flow in the fall.
But lets think on this you have been at the new place how many weeks? You wait on how many tables a week. Multiple and then take 1divided by that number of tables -thats the %age of tables so far this has happened to you. If your in a top place as you have stated it be one a blue moon.
Then in the last 2 paragraphs you mention your working in a “nice restaurant” but point out that they can dine at other “nice restaurants” like Olive Garden. Your discussing 2 totally different types of dining.
You also mocked the ordering of Riesling. Is this because its generally cheap like Wh Zin (which personally I dont consider to be wine. The avg American is becoming more wine savvy. I work in a very black friendly place and Moscato is being ordered with some regularity by the ladies. Riesling is fairly common. It could be the climate Im in Texas so a light sweetish wine is a good thing sev months a year esp on patio dining. The better ones also sell for pretty decent price point vs good not uber overpriced chards too.
I dont want to come off at too negative but it seemed like you are developing a case of fine dining serveritis. I have had a touch of it in my days too.
January 18, 2009 at 10:25 pm
I used quotation marks when I mentioned “nice restaurant” because that’s what people would call it. However, my standard of a nice restaurant and these customers’ standards are obviously completely different. People who don’t frequent restaurants often don’t really get a sense of what a fine dining restaurant really is. Actually, I would get the same types of people who fall into the category of a “meal at a nice restaurant is a treat” back when I used to work at the Italian Restaurant. The only difference is that I got those people more often because that restaurant was less expensive. Furthermore, it seemed as though they threw Olive Garden and my restaurant in the same category when he thought he would be getting a 10 oz. Filet & Lobster for a lot less. In fact, I was at a Logan’s Roadhouse today and they had a 10 oz Sirloin & Lobster for $24.99. Now, I know filet and sirloin are different but to some “meat is meat” and he obviously didn’t know how different the prices could be for steak.
That’s great that meals go to orphanages. And I’d participate whole-heartedly. But this is completely different and my restaurant doesn’t autograt unless there are split checks or parties of 7 or more.
And yes, I will forever mock people who order Riesling. I’ve done that for years, not just since I’ve been at the fine dining restaurant. I agree that the average number of people in America who are wine savvy has risen, but those people who have improved in their wine knowledge go on to order Pinot Gris, Sauvignon Blanc, not to mention red wines. Non-wine drinkers don’t order red wines. They don’t like the dry, room-temperature reds. So, they’ll order sweet, cold wines. Besides, it’s winter and it’s cold, and they still order Riesling. They’ll even ask if we have it before even looking at the wine list. I’ll make a post about wines in the next post or so.
I’ve ALWAYS had fine dining serveritis. I just haven’t always worked at a fine dining restaurant. If you wanted to be negative, you could call me condescending, and that’d probably be true.
June 12, 2009 at 6:05 am
Yea I’m from Texas too. People who order Riesling or WZ are either don’t have a taste for good wine or are ignorant. Just because it’s hot outside doesn’t mean I can’t enjoy a beautiful Pinot Noir. Maybe not a Cab, but a Pinot Noir for sure.
January 21, 2009 at 11:36 am
if you can’t afford to tip, you can’t afford to dine out. plain and simple!
January 21, 2009 at 3:21 pm
Truth.
January 21, 2009 at 7:55 pm
i concur on the tipping being part of the meal-here you got a pair so ignorant they didnt understand what market was. Based on your description of the couple and the lack of a question about the market rate MEANT they would likely over spend.
Once a blue moon you get one with more personal integrity and by the next payday your tip will arrive in the mail or a shamefaced revisit by the overspender.
I made the comments because of how you went from environment where this would be often enough occurance to a place where it is very infrequent. I thought you were being a little harsh on the poor guy. You can afford to eat the very occasional table’s tip share. I made nearly 2 bills last sat DESPITE one of my early table’s being professional complainers. They were making nonsense complaints AFTER they paid and stiffed me. I was alot more concerned that this wasnt their 1st visit and my GM’s attitude on comps (“its not worth arguing about”) ensues it wont be their last.
January 21, 2009 at 11:13 pm
Hi guys. what a spirited conversation. This all reminds me of the time I got a $15 tip on a $1400 wine order. If interested, check it out here. Take care.
http://soyouwanttobeabanquetmanager.blogspot.com/2008/07/15-tip-on-1400-wine-order.html
January 23, 2009 at 2:27 am
So … this whole situation sucks. I totally empathize. But is it really necessary to make fun of the woman’s appearance?
January 23, 2009 at 3:07 am
If you saw her, you’d make fun of her appearance too.
January 23, 2009 at 3:18 pm
Considering I’m a fat girl with a diastema (gap) between my front teeth, I doubt it. Oh, and I’m from Colorado. No tattoo, though.
My point is just that the fact that the dude was cheap/they were ignorant doesn’t make it any less cruel to refer to the woman as “rotund-bride” or call her a “linebacker”. Their behavior is asinine, which opens them up to ridicule; but merely being different in appearance from your normal clientele shouldn’t.
January 23, 2009 at 3:42 pm
Eh, I was just drying to give the best description I could.
January 24, 2009 at 2:37 pm
ok Purple girl
I can see your point but what you may not realize as server just like any salesperson we are instantly judgemental. Its part of the job-the way we approach the sales dynamic is initially based upon appearance. If you look like you walked off a turnip patch into a BMW dealership you probably arent going to be approached by anyone but the new sales guys as the vets will assume you are just looking. The turnip farm might have 100 acres of densely drilled oil wells but odds are he doesnt.
So in SNS’s situation the girl of good size will be one of two things -on a diet or not counting calories and due to size (assuming appetite to match) thus he will as a salesman assume she is a good eater and he will suggest the more expensive steak vs lower calorie seafood salad.
But I digress… you will notice in any decently written server blog part of the story is what they see when they approach the table. It sets the tone for how the encounter will go-it usually has a bit of foreshadowing. And your assuming SNS is a rail thin heroin type by your I am larger than norm and offend post. Im in the same boat you are in baby and I am not offended by it. And if she has shoveled the grub in like a starved carnivore we would post about that to.
February 1, 2009 at 4:59 pm
I’m sure you’ll hate my saying so, but from a consumer perspective, I think your post sounds quite harsh.
I agree with the general principle that if you can’t afford something, don’t buy it. But these guys probably didn’t realise they were doing you out of your wage – I certainly didn’t realise that tipping so low actually has a negative effect on server pay, and I’m not sure many other people outside of the service business would either. From the perspective of the customers you’re referring to, they probably thought they’d just managed to pay for it (being that they’d covered the written price of the meal) – and that tipping is just general courtesy.
And generally, I think judging people on what wine they drink or how well they pronounce certain dishes is quite bourgeois. Sure, I understand it’s a four-star restaurant you’re working in, and you expect to be waiting on a certain class of customer, but in a society like ours individual incomes are rising and falling all the time. Everyone has to start somewhere.
February 17, 2009 at 4:48 am
Food Service Ninja–I’m a server too, so I know we make those snap judgements. I wasn’t offended, per se, although re-reading what I said it sounded like I was. I was merely feeling particularly strongly about fat acceptance that day.
SNS, sorry for going off topic.